Category: Analysis & Opinions

What are Chatbots? Digital Banking 101

Digital Banking 101 is a blog series focused on defining and discussing some of the [...]

Cracking Personalisation in Digital Banking

Opinion piece from Moneythor CEO, Olivier Berthier When done correctly, personalisation in digital banking can [...]

Unbanked Potential

1.7 billion people across the globe are unbanked. This means they do not have access [...]

Four Requirements for Digital Transformation in Banking

Virtually every company must now become a technology company or risk becoming irrelevant. Many key [...]

Data is the Key to Financial Well-Being

With the emergence of digital banking, online shopping and simple in-store payments, the way we [...]

Strong Customer Authentication | Open Banking

What is Strong Customer Authentication? Strong customer authentication or SCA is a new regulatory requirement [...]

Digital Banking Licenses Explained | Digital Banking 101

In Europe, new banks have been establishing themselves over the last few years, using a [...]

Open Banking – A Global Outlook | Whitepaper

Since the launch of PSD2 in Europe and Open Banking in the UK, the concept [...]

How is AI used in Digital Banking? | Digital Banking 101

Digital banking 101 is a blog series focused on defining and discussing some of the [...]

What is Personal Financial Management (PFM)? Digital Banking 101

Digital Banking 101 is a blog series focused on defining and discussing some of the [...]

The Three Things SMEs Need from Digital Banks

New entrants, FinTech startups, government regulation and challenger banks have changed the SME banking market. [...]

Four Ways AI is Changing Digital Banking | Infographic

Modern technologies like AI and machine learning are changing the way we carry out both [...]

Digital Banking for Millennials

Banks know that their future growth depends on millennials, a demographic where 34% are concerned [...]

Digital banking engagement: where are the metrics?

As banks are busy digitalizing every corner of their firms to prepare for the “Fourth [...]

Personalization comes to digital banking

A personalized customer experience has been a de-facto feature of online services and particularly e-commerce [...]

Social media in banking: fad or trend?

In the banks’ quest to increase customer satisfaction and revenues, having a social media strategy [...]

Mobile vs. desktop-based online banking

In an era of mobile first, when any software product manager is chastised for not [...]

Retail banking customers’ satisfaction does not mean loyalty

The relationship between retail banking customers and their financial institutions can often be described as [...]

Cracking the PFM adoption code

The adoption of Personal Finance Management (PFM) tools is widely reported as being subpar.

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