On November 11th 2025, we hosted our first in-person Moneythor Engage Community event. Bringing together clients, partners, and industry leaders under one roof reminded us just how powerful this community has become. From the packed afternoon of sessions to the conversations that carried late into the evening, the engagement and energy in the room were exactly what we had hoped for.
Key Learnings
The session started with an engaging panel discussion on How AI is transforming Banking and Customer Experience. Moderated by Martin Frick, CEO of Moneythor, the discussion brought together diverse perspectives from across the industry. Panelists Michael Araneta from AWS, James Leydon from Bank of New Zealand, and Vivek Seetharaman from Moneythor shared their views on the possibilities of AI, the challenges ahead, and the solutions that can help banks move forward.
The panel highlighted that while customers increasingly expect AI-powered experiences and vendors like software and cloud providers are ready to deliver, banks still face several regulatory and compliance hurdles to navigate.
Next, Nitin Bhargava from Trust Bank took the stage to share their exceptional success story. Trust’s growth continues to be one of the standout examples in the region, and it was great to hear how Moneythor’s capabilities in loyalty, rewards, and referrals have helped fuel that journey. Having recently become the 4th largest retail bank in Singapore, after only 3 years of operations, their results continue to inspire what’s possible when banks commit to delivering personalised, engaging digital experiences.
We then welcomed Kane Tan from Mastercard, who gave us a glimpse into the future of loyalty in banking. Using global case studies, he showed how leading institutions are already rethinking the value exchange with customers and the opportunities for banks to innovate beyond transactional rewards.
From there, Vivek Seetharaman, VP Product, Moneythor walked us through Moneythor’s upcoming roadmap. Highlights included:
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Applying autonomy bias to inspire better customer decisions
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Expanding conversational AI for seamless and personalised interactions
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Introducing Moneythor Accelerators to speed up deployments
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Advancing agentic AI capabilities to help banks do more, faster
To close the sessions, Olivier Berthier, Chairman, Moneythor explored the promise, and the challenges, of the next wave of AI. His reflections on where the industry is heading sparked thoughtful questions from the audience and set the stage for deeper conversations during the networking session.
A Community That Learns From Each Other
If there was one theme that stood out, it was this: banks learn best from banks.
Hearing clients openly share their experiences, what’s working, what’s not, and what’s next, reinforced just how valuable these peer-to-peer exchanges are. The audience interaction throughout the day was fantastic, with questions and insights coming from every corner of the room.
Wrapping Up With a View
We ended the day with networking and drinks at one of Singapore’s best rooftop bars. It was the perfect setting to continue discussions, strengthen relationships, and enjoy the skyline with fellow industry peers.
What’s Next?
This event may have been our first in-person Moneythor Engage, but it certainly won’t be our last. We’ll continue to host both in-person and online events throughout the year, bringing together our growing community to learn, share, and connect.
Keep an eye out for our next event — we can’t wait to see you there.