In this episode of the Deep Banking Podcast, Martin Frick, CEO of Moneythor, is joined by Francis Chiu of BDO Unibank to discuss how banks can stay relevant as Gen Z and Gen Alpha reshape what customers expect from their bank.
In this episode of the Deep Banking podcast, Martin Frick, CEO of Moneythor, is joined by Francis Chiu from BDO to discuss how banking is evolving as customer expectations shift rapidly.
The conversation explores the rise in digital demand, the changing needs of Gen Z and Gen Alpha, and how banks can remain relevant while balancing physical presence with seamless digital experiences. Francis also shares how BDO is thinking about loyalty, competition from fintechs and wallets, and the role of data and AI in delivering more engaging customer experiences.