Elevate Customer Engagement and Experience
Through Personalised and Gamified Journeys
Elevate Customer Engagement and Experience
Through Personalised and Gamified Journeys
WHY IS CUSTOMER ENGAGEMENT IMPORTANT?
For many in retail banking, the challenge is acquiring and retaining customers while enhancing the digital experience and ROI from new customer acquisition. Fintech Futures, in partnership with Moneythor, conducted a comprehensive survey, gathering insights from professionals across various domains in the financial sector.
Key findings from the report:
- Only 23% of financial institutions deem their acquisition approaches successful
- It takes on average 12 months for a newly acquired customer to become profitable
- 49% of respondents noted that their current technology solutions are unable to provide engagement post onboarding
- 15% of newly acquired customers drop-off after the first 3 months.
To access the full survey report and discover valuable insights and strategies, download your copy now.
HOW AXIS BANK USED REAL-TIME PERSONALISED, ACTIONABLE AND CONTEXTUAL EXPERIENCES TO BOOST CUSTOMER ENGAGEMENT
1. Engage customers with a trip down memory lane
Customers can gain valuable insights into their personalised financial journey over the past year.
2. Foster a sense of customer achievement
Reward customers with badges for their achievements and interactions with the banks products.
3. Unlock new cross-sell opportunities
Customers can discover unearned badges that highlight products they are yet to explore.
Other Resources
Fortune and Fun: OKB’s Gamified Approach to Banking
Introduction In the fast-evolving landscape of digital banking, customer engagement has become a crucial factor [...]
READ MORE
Moneythor Integrates With Yoyo Group to Bring Personalised Loyalty Campaigns to South African Customers
Moneythor, the leading provider of all-in-one personalisation solutions for financial services, today announced that it [...]
READ MORE
Considerations When Choosing a SaaS Deployment
Determining when SaaS is the right choice for a bank Determining when a SaaS deployment [...]
READ MORE
Arat goes live with Moneythor to launch innovative loyalty programme in Saudi sukuk crowdfunding
Arat, the leading sukuk crowdfunding platform for SME real-estate developers in Saudi Arabia has gone [...]
READ MORE
千葉銀行がパーソナライズされたデジタルバンキング体験を提供すべくMoneythorを採用
金融機関並びにフィンテック企業に対してリアルタイムでパーソナライズされたデジタル 顧客体験やロイヤリティのソリューションを提供するリーディングプロバイダーであるMoneythor （以下、弊社）は、本日、大手地域金融機関である千葉銀行様に採用され、今後導入されることを発 表しました。
READ MORE
Chiba Bank selects Moneythor to revolutionise personalised banking experiences for over one million customers
Moneythor, the leading provider of real-time, personalised engagement and loyalty solutions for banks and fintech [...]
READ MORE
Moneythor Welcomes Martin Frick as New CEO to Drive Strategic Growth
Moneythor, the leading provider of all-in-one personalisation solutions for financial institutions, today proudly announces the [...]
READ MOREExplore the Moneythor Solution
Powered by real-time data analytics and behavioural science, the Moneythor Solution delivers un-matched, data-driven and personalised experiences to customers across all digital banking channels. Examples of these include money management nudges, budgets, savings goals, predictive forecasts, financial literacy material, referral campaigns, gamified experiences, loyalty programs and more.
Find out More