{"id":2793,"date":"2020-02-25T15:01:58","date_gmt":"2020-02-25T07:01:58","guid":{"rendered":"https:\/\/www.moneythor.com\/?p=2793"},"modified":"2024-03-05T15:47:26","modified_gmt":"2024-03-05T07:47:26","slug":"%e5%8d%93%e8%b6%8a%e3%81%97%e3%81%9f%e9%a1%a7%e5%ae%a2%e9%8a%80%e8%a1%8c%e6%a5%ad%e5%8b%99%e3%81%ae%e6%8f%90%e4%be%9b","status":"publish","type":"post","link":"https:\/\/www.moneythor.com\/jp\/%e5%88%86%e6%9e%90%e6%84%8f%e8%a6%8b\/%e5%8d%93%e8%b6%8a%e3%81%97%e3%81%9f%e9%a1%a7%e5%ae%a2%e9%8a%80%e8%a1%8c%e6%a5%ad%e5%8b%99%e3%81%ae%e6%8f%90%e4%be%9b\/","title":{"rendered":"\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30d0\u30f3\u30ad\u30f3\u30b0\u4f53\u9a13\u306e\u63d0\u4f9b | \u30c7\u30b8\u30bf\u30eb\u30d0\u30f3\u30ad\u30f3\u30b0 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src=\"https:\/\/www.moneythor.com\/wp-content\/uploads\/2020\/08\/Download-to-Read-Other-blog-links.png\" width=\"350\" height=\"400\" \/><\/a><\/div>\n<p><i>\u300c\u9280\u884c\u3092\u53cb\u4eba\u306b\u7a4d\u6975\u7684\u306b\u52e7\u3081\u308b\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306e\u751f\u6daf\u4fa1\u5024\u306f\u3001\u5426\u5b9a\u7684\u306a\u8a8d\u8b58\u3092\u6301\u3064\u9867\u5ba2\u306e5\uff5e8\u500d\u3067\u3057\u305f\u3002\u300d<\/i><\/p>\n<p>\u3053\u308c\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u76f4\u611f\u7684\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3044\u304b\u306b\u91cd\u8981\u3067\u3042\u308b\u304b\u3092\u660e\u78ba\u306b\u793a\u3059\u3060\u3051\u3067\u3059\u3002<\/p>\n<h2>\u9280\u884c\u306f\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5b8c\u74a7\u306b\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/h2>\n<p>\u00a0<br \/>\u9867\u5ba2\u306b\u900f\u660e\u6027\u304c\u3042\u308a\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u65c5\u3068\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u6226\u7565\u3092\u5c0e\u5165\u3059\u308b\u306b\u306f\u3001\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u3067\u9867\u5ba2\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u4e2d\u5fc3\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u63a8\u9032\u306f\u3001\u7d44\u7e54\u5185\u306e\u3059\u3079\u3066\u306e\u30c1\u30fc\u30e0\u3068\u90e8\u9580\u306e\u7d4c\u55b6\u5e79\u90e8\u3068\u30ea\u30fc\u30c0\u30fc\u306b\u3088\u3063\u3066\u884c\u308f\u308c\u308b\u3079\u304d\u3067\u3059\u3002\u5f7c\u3089\u306e\u30b5\u30dd\u30fc\u30c8\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u512a\u5148\u5316\u304c\u306a\u3051\u308c\u3070\u3001\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u307e\u3068\u307e\u308a\u304c\u306a\u304f\u3001\u52b9\u679c\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u308c\u306b\u52a0\u3048\u3066\u3001\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u4e00\u8cab\u6027\u304c\u3042\u308a\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u4f53\u9a13\u3092\u4fdd\u8a3c\u3059\u308b\u305f\u3081\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u5185\u306e\u3055\u307e\u3056\u307e\u306a\u90e8\u9580\u306b\u6c34\u5e73\u306b\u5e83\u304c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u901a\u5e38\u3001\u9867\u5ba2\u306f 4 \u3064\u306e\u4e3b\u8981\u306a\u6bb5\u968e\u3067\u9280\u884c\u3068\u63a5\u89e6\u3057\u307e\u3059\u304c\u3001\u5404\u6bb5\u968e\u306f\u901a\u5e38\u30011 \u3064\u307e\u305f\u306f\u8907\u6570\u306e\u7570\u306a\u308b\u793e\u5185\u30c1\u30fc\u30e0\u306b\u3088\u3063\u3066\u7ba1\u7406\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6bb5\u968e\u306b\u306f\u6b21\u306e\u3082\u306e\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0<\/li>\n<\/ul>\n<p>\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u30b5\u30a4\u30f3\u30a2\u30c3\u30d7\u3057\u305f\u308a\u3001\u65b0\u3057\u3044\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8ffd\u52a0\u3057\u305f\u308a\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3002<\/p>\n<ul>\n<li>\u53d6\u5f15<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u304c\u9280\u884c\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u6642\u70b9\u3002<\/p>\n<ul>\n<li>\u7ba1\u7406<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u304c\u30a2\u30ab\u30a6\u30f3\u30c8\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306e\u66f4\u65b0\u3092\u53d7\u4fe1\u3057\u3001\u7ba1\u7406\u3059\u308b\u65b9\u6cd5\u3002<\/p>\n<ul>\n<li>\u89e3\u6c7a<\/li>\n<\/ul>\n<p>\u304a\u5ba2\u69d8\u306e\u53e3\u5ea7\u3067\u767a\u751f\u3057\u305f\u554f\u984c\u3092\u9280\u884c\u304c\u3069\u306e\u3088\u3046\u306b\u51e6\u7406\u3057\u89e3\u6c7a\u3059\u308b\u304b\u3002<\/p>\n<p>\u00a0<br \/>\u3053\u308c\u3089\u3059\u3079\u3066\u306e\u6bb5\u968e\u3067\u4e00\u8cab\u3057\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u4f1d\u308f\u3089\u306a\u3044\u3068\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u6df7\u4e71\u304c\u751f\u3058\u3001\u7d50\u679c\u3068\u3057\u3066\u9867\u5ba2\u306e\u4e0d\u6e80\u3084\u96e2\u8131\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u540c\u6642\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u306b\u306f\u3001\u30dc\u30c8\u30e0\u30a2\u30c3\u30d7\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7d99\u7d9a\u7684\u306b\u30eb\u30fc\u30d7\u3057\u3066\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc 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3 \u3064\u306e\u57fa\u672c\u30eb\u30fc\u30eb\u306b\u5f93\u3046\u3053\u3068\u3092\u691c\u8a0e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u7c21\u5358\u3055\u3068\u30b7\u30f3\u30d7\u30eb\u3055<\/li>\n<\/ul>\n<p>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc 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\/><i>\u30d6\u30ed\u30b0\u6295\u7a3f\u306f2020\u5e7410\u6708\u306b\u66f4\u65b0\u3055\u308c\u307e\u3057\u305f<\/i><\/p>\n<p>\u00a0<\/p>\n<p><style>\n .column2 {\n        float: right;\n        width: 50%;\n        padding-left: 10px;\n        padding-top: 20px;\n    }\n<\/style>\n<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2130182607\">\n\t\t<a class=\"\" href=\"#newsletter-subscription-blog\" >\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"299\" src=\"https:\/\/www.moneythor.com\/wp-content\/uploads\/2024\/02\/Article-CTA-NEW-BRANDING.png\" class=\"attachment-large size-large\" alt=\"\u30de\u30cd\u30fc\u30bd\u30fc\u306e\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u3092\u8cfc\u8aad\u3059\u308b\" srcset=\"https:\/\/www.moneythor.com\/wp-content\/uploads\/2024\/02\/Article-CTA-NEW-BRANDING.png 1024w, 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Creating insightful and valuable experiences for customers is proven to increase customer satisfaction. According to a McKinsey report, \u201cThe lifetime value of a satisfied customer willing to actively recommend the bank to his or her friends was five to eight times greater than one who had a negative perception.\u201d This only clarifies how important creating an omni-channel, intuitive and personalised customer journey is. How can banks perfect the customer journey? \u00a0In order to introduce a strategy that provides customers with a transparent and uncomplicated journey and experience, there needs to be a [&#8230;]\n","protected":false},"author":4,"featured_media":2799,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7,279,64],"tags":[],"class_list":["post-2793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis-opinions","category-blog","category-digital-banking"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivering Exceptional Customer Banking Journeys | Digital Banking 101 | Moneythor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.moneythor.com\/jp\/\u5206\u6790\u610f\u898b\/\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u9280\u884c\u696d\u52d9\u306e\u63d0\u4f9b\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivering Exceptional Customer Banking Journeys | Digital Banking 101 | Moneythor\" \/>\n<meta property=\"og:description\" content=\"The customer journey is the complete sum of experiences a customer goes through when interacting with a bank. Creating insightful and valuable experiences for customers is proven to increase customer satisfaction. According to a McKinsey report, \u201cThe lifetime value of a satisfied customer willing to actively recommend the bank to his or her friends was five to eight times greater than one who had a negative perception.\u201d This only clarifies how important creating an omni-channel, intuitive and personalised customer journey is. 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