{"id":1355,"date":"2013-04-09T10:17:57","date_gmt":"2013-04-09T02:17:57","guid":{"rendered":"http:\/\/blog.moneythor.com\/?p=50"},"modified":"2024-03-01T11:21:41","modified_gmt":"2024-03-01T03:21:41","slug":"%e3%83%aa%e3%83%86%e3%83%bc%e3%83%ab-%e3%83%90%e3%83%b3%e3%82%ad%e3%83%b3%e3%82%b0%e3%81%ae%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%af%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3","status":"publish","type":"post","link":"https:\/\/www.moneythor.com\/jp\/%e5%88%86%e6%9e%90%e6%84%8f%e8%a6%8b\/%e3%83%aa%e3%83%86%e3%83%bc%e3%83%ab-%e3%83%90%e3%83%b3%e3%82%ad%e3%83%b3%e3%82%b0%e3%81%ae%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%af%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3\/","title":{"rendered":"\u30ea\u30c6\u30fc\u30eb \u30d0\u30f3\u30ad\u30f3\u30b0\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u610f\u5473\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093"},"content":{"rendered":"<p>\u30ea\u30c6\u30fc\u30eb \u30d0\u30f3\u30ad\u30f3\u30b0\u306e\u9867\u5ba2\u3068\u305d\u306e\u91d1\u878d\u6a5f\u95a2\u3068\u306e\u95a2\u4fc2\u306f\u3001\u3057\u3070\u3057\u3070\u7dca\u5f35\u3057\u3001\u6df7\u4e71\u3057\u3066\u3044\u308b\u3068\u8a00\u3048\u307e\u3059\u3002\u4e16\u754c\u91d1\u878d\u5371\u6a5f\u3068\u305d\u308c\u306b\u4f34\u3046\u5de8\u984d\u306e\u30c8\u30ec\u30fc\u30c7\u30a3\u30f3\u30b0\u640d\u5931\u3001\u30aa\u30d5\u30b7\u30e7\u30a2\u30fb\u30ea\u30fc\u30af\u3067\u6587\u66f8\u5316\u3055\u308c\u3066\u3044\u308bLIBOR\u306e\u4e0d\u6b63\u662f\u6b63\u3084\u7a4d\u6975\u7684\u306a\u8131\u7a0e\u8a08\u753b\u306b\u304a\u3044\u3066\u9280\u884c\u304c\u679c\u305f\u3057\u305f\u5f79\u5272\u306f\u3001\u9867\u5ba2\u304c\u91d1\u878d\u6a5f\u95a2\u306b\u9810\u3051\u3066\u3044\u308b\u4f01\u696d\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u3092\u9ad8\u3081\u308b\u306e\u306b\u4f55\u306e\u5f79\u306b\u3082\u7acb\u3063\u3066\u3044\u306a\u3044\u3053\u3068\u306f\u78ba\u304b\u3067\u3042\u308b\u3002\u9810\u91d1\u3002<!--more--><\/p>\n<p>\u3057\u304b\u3057\u3001\u305d\u306e\u95a2\u4fc2\u306b\u306f\u77db\u76fe\u3082\u306f\u3089\u3093\u3067\u3044\u307e\u3059\u3002\u91d1\u878d\u30b5\u30fc\u30d3\u30b9 \u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u304c\u660e\u3089\u304b\u306b\u5d29\u58ca\u3057\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u4e16\u754c\u4e2d\u306e\u5831\u544a\u66f8\u304c\u6b21\u3005\u3068\u9280\u884c\u306e\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><b>\u305d\u308c\u306a\u308a\u306e\u6e80\u8db3\u611f\u2026\u3057\u304b\u3057\u6050\u308d\u3057\u3044\u307b\u3069\u306e\u5fe0\u8aa0\u5fc3<\/b><\/p>\n<p><b><\/b>\u306b\u3088\u308b\u00a0<a href=\"http:\/\/www.capgemini.com\/resources\/world-retail-banking-report-2012\/\" target=\"_blank\" rel=\"noopener\">\u4e16\u754c\u30ea\u30c6\u30fc\u30eb\u30d0\u30f3\u30ad\u30f3\u30b0\u30ec\u30dd\u30fc\u30c8<\/a>\u00a0\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306b\u3088\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f 2012 \u5e74\u306e\u4e16\u754c\u5e73\u5747\u3067 65% \u3068\u3044\u3046\u304b\u306a\u308a\u306e\u6c34\u6e96\u306b\u9054\u3057\u3066\u304a\u308a\u3001\u5317\u7c73\u306a\u3069\u306e\u5730\u57df\u304c 80% \u3067\u9996\u4f4d\u306b\u7acb\u3063\u3066\u304a\u308a\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u9280\u884c\u304c 53% \u3067\u7d9a\u3044\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u540c\u3058\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3088\u3046\u3068\u3057\u305f\u3068\u3053\u308d\u3001\u4eca\u5f8c 6 \u304b\u6708\u9593\u4e3b\u8981\u9280\u884c\u306b\u7559\u307e\u308b\u3068\u78ba\u4fe1\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f 50% \u306e\u307f\u3068\u3044\u3046\u6182\u616e\u3059\u3079\u304d\u7d50\u679c\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-57\" src=\"https:\/\/www2.moneythor.com\/wp-content\/uploads\/2013\/04\/customer_satisfaction.png\" alt=\"\u30d7\u30e9\u30a4\u30de\u30ea\u30fc\u30d0\u30f3\u30af\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\" width=\"519\" height=\"379\" \/><br \/>\n<em>\u5730\u57df\u5225\u306e\u30d7\u30e9\u30a4\u30de\u30ea \u30d0\u30f3\u30af (%) \u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u30012012 \u2013 \u51fa\u5178: 2012 \u30ea\u30c6\u30fc\u30eb \u30d0\u30f3\u30ad\u30f3\u30b0\u9867\u5ba2\u306e\u58f0\u8abf\u67fb\u3001\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb<\/em><\/p>\n<p>\u4ed6\u306e\u696d\u754c\u3068\u540c\u69d8\u306b\u3001\u9280\u884c\u696d\u754c\u3067\u3082\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u6700\u3082\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u306f\u8a00\u3046\u307e\u3067\u3082\u306a\u304f\u3001\u7279\u306b\u9280\u884c\u304c\u53ce\u76ca\u3092\u4e0a\u3052\u3088\u3046\u3068\u5fc5\u6b7b\u306b\u306a\u3063\u3066\u3044\u308b\u6642\u4ee3\u306b\u304a\u3044\u3066\u306f\u6700\u3082\u91cd\u8981\u3067\u3059\u3002\u5fe0\u5b9f\u306a\u9867\u5ba2\u306e\u751f\u6daf\u4fa1\u5024\u306f\u3001\u4eba\u751f\u306e\u91cd\u8981\u306a\u30a4\u30d9\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306b\u3088\u308a\u591a\u304f\u306e\u9280\u884c\u5546\u54c1\u3092\u8cfc\u5165\u3059\u308b\u307b\u3069\u5927\u5e45\u306b\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4e00\u822c\u306b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u30b3\u30b9\u30c8\u304c\u5b89\u304f\u306a\u308a\u3001\u81ea\u7136\u306b\u9867\u5ba2\u306e\u4ee3\u5f01\u8005\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/p>\n<p><b>\u4fe1\u983c\u306e\u6b20\u5982\u2026\u3057\u304b\u3057\u60c5\u5831\u4ef2\u4ecb\u8005\u3068\u3057\u3066\u53d7\u3051\u5165\u308c\u3089\u308c\u308b\u53ef\u80fd\u6027\u306f\u9ad8\u3044<\/b><\/p>\n<p>\u9280\u884c\u696d\u754c\u306b\u5bfe\u3059\u308b\u6d88\u8cbb\u8005\u306e\u6050\u308b\u3079\u304d\u30ec\u30d9\u30eb\u306e\u4fe1\u983c\u306b\u306f\u3001\u5225\u306e\u77db\u76fe\u304c\u96a0\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u500b\u4eba\u306e\u30c7\u30b8\u30bf\u30eb\u60c5\u5831\u306e\u4fdd\u8b77\u8005\u3068\u3057\u3066\u4fe1\u983c\u3067\u304d\u308b\u306e\u306f\u8ab0\u304b\u3068\u5c0b\u306d\u3089\u308c\u305f\u3068\u304d\u3001\u30bd\u30fc\u30b7\u30e3\u30eb \u30e1\u30c7\u30a3\u30a2 \u30b5\u30a4\u30c8\u3001\u901a\u4fe1\u4f1a\u793e\u3001\u3055\u3089\u306b\u306f\u653f\u5e9c\u3088\u308a\u3082\u306f\u308b\u304b\u306b\u5148\u3092\u884c\u304f\u306e\u306f\u8ab0\u3060\u3068\u601d\u3044\u307e\u3059\u304b?\u3082\u3061\u308d\u3093\u9280\u884c\u3067\u3059\u3002\u3053\u308c\u306f\u6700\u8fd1\u306e\u7814\u7a76\u306e\u8208\u5473\u6df1\u3044\u7d50\u679c\u306e 1 \u3064\u3067\u3059\u3002\u00a0<a href=\"http:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&amp;articleId=910154\">\u5831\u544a<\/a>\u00a0Cisco IBSG \u306b\u3088\u308b\u8abf\u67fb\u3067\u306f\u3001\u56de\u7b54\u8005\u306e 42% \u306b\u3088\u3063\u3066\u3001\u30c7\u30b8\u30bf\u30eb \u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7a4d\u6975\u7684\u306b\u4f7f\u7528\u3059\u308b\u6700\u3082\u9069\u683c\u306a\u7d44\u7e54\u3068\u3057\u3066\u9280\u884c\u304c\u9078\u3070\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u77db\u76fe\u3092\u697d\u89b3\u7684\u306b\u898b\u308b\u306b\u306f\u3001\u7269\u4e8b\u306f\u89e3\u6c7a\u3067\u304d\u308b\u3068\u4fe1\u3058\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p><b>\u8ca1\u52d9\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u30fc\u3092\u901a\u3058\u3066\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a<\/b><\/p>\n<p><span style=\"line-height: 1.6;\">\u8fd1\u5e74\u3001\u7af6\u4e89\u306e\u6fc0\u5316\u3068\uff08\u9280\u884c\u696d\u754c\u306e\u30a4\u30e1\u30fc\u30b8\u5371\u6a5f\u4ee5\u4e0a\u306b\uff09\u30b3\u30e2\u30c7\u30a3\u30c6\u30a3\u5316\u3078\u306e\u6050\u6016\u304c\u3001\u9280\u884c\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u6ce8\u529b\u3059\u308b\u5f37\u529b\u306a\u63a8\u9032\u529b\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u652f\u5e97\u306e\u55b6\u696d\u6642\u9593\u306e\u5ef6\u9577\u3084\u3001\u9867\u5ba2\u304c\u65e5\u5e38\u306e\u3042\u3089\u3086\u308b\u9280\u884c\u696d\u52d9\u3092\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u78ba\u5b9f\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u3059\u308b\u306a\u3069\u306e\u6539\u5584\u306f\u3001\u8cde\u8cdb\u306b\u5024\u3059\u308b\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u771f\u306e\u5411\u4e0a\u3092\u5f15\u304d\u8d77\u3053\u3059\u305f\u3081\u306b\u5fc5\u8981\u306a\u8ffd\u52a0\u306e\u512a\u4f4d\u6027\u3092\u9280\u884c\u306b\u63d0\u4f9b\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"line-height: 1.6;\">\u660e\u3089\u304b\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306e 1 \u3064\u306f\u3001\u9867\u5ba2\u304c\u5927\u898f\u6a21 (\u5931\u696d\u306a\u3069) \u3067\u3042\u308c\u3001\u5c0f\u898f\u6a21 (\u4e0d\u6b63\u53d6\u5f15\u306e\u53d6\u308a\u6d88\u3057\u306a\u3069) \u3067\u3042\u308c\u3001\u4eba\u751f\u306e\u4e00\u5927\u4e8b\u6545\u306b\u76f4\u9762\u3057\u305f\u3068\u304d\u306b\u9280\u884c\u304c\u6700\u5927\u9650\u306e\u52aa\u529b\u3092\u3059\u308b\u3053\u3068\u3067\u3059\u3002 \u300c\u3042\u306a\u305f\u306e\u305f\u3081\u306b\u3053\u3053\u306b\u3044\u308b\u300d\u3068\u3044\u3046\u672c\u5f53\u306e\u610f\u5473\u304c\u8a66\u3055\u308c\u308b\u3001\u4e00\u304b\u516b\u304b\u306e\u77ac\u9593\u306b\u9867\u5ba2\u3092\u559c\u3070\u305b\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"line-height: 1.6;\">\u305f\u3060\u3057\u3001\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u7d99\u7d9a\u7684\u306a\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u652f\u63f4\u306e\u9577\u671f\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u304c\u3001\u3088\u308a\u5f37\u529b\u306a\u65b9\u6cd5\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4eba\u70ba\u7684\u306a\u5947\u629c\u306a\u8981\u7d20\u3092\u4f7f\u308f\u305a\u306b\u3001\u6c17\u9063\u3044\u306e\u3042\u308b\u5c02\u9580\u5bb6\u304b\u3089\u500b\u4eba\u7684\u306a\u8ca1\u52d9\u4e0a\u306e\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u5b9a\u671f\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3001\u9867\u5ba2\u306e\u4e57\u308a\u63db\u3048\u3092\u9632\u3050\u6700\u5584\u306e\u65b9\u6cd5\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3 \u30d0\u30f3\u30ad\u30f3\u30b0 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