{"id":2677,"date":"2019-12-12T11:36:59","date_gmt":"2019-12-12T03:36:59","guid":{"rendered":"https:\/\/www.moneythor.com\/?p=2677"},"modified":"2024-03-05T15:59:04","modified_gmt":"2024-03-05T07:59:04","slug":"comment-les-techniques-des-sciences-comportementales-peuvent-elles-ameliorer-la-sante-financiere","status":"publish","type":"post","link":"https:\/\/www.moneythor.com\/fr\/avis-danalyse\/comment-les-techniques-des-sciences-comportementales-peuvent-elles-ameliorer-la-sante-financiere\/","title":{"rendered":"Comment les techniques des sciences comportementales peuvent-elles am\u00e9liorer la sant\u00e9 financi\u00e8re\u00a0?"},"content":{"rendered":"<p>Les d\u00e9cisions des clients ne sont pas enti\u00e8rement rationnelles ou optimales. Des facteurs externes et internes influencent le choix final d&#039;un client, et cela est \u00e9galement vrai pour les d\u00e9cisions financi\u00e8res.<\/p>\n<p>Comprendre ce qui influence les d\u00e9cisions et les choix des clients peut fournir aux banques les outils n\u00e9cessaires pour cr\u00e9er des parcours et des exp\u00e9riences clients qui encouragent une meilleure gestion financi\u00e8re et am\u00e9liorent la sant\u00e9 financi\u00e8re de leurs clients.<\/p>\n<p>La sant\u00e9 financi\u00e8re est un indicateur de la situation financi\u00e8re d&#039;une personne, qui prend en compte des facteurs tels que le montant de ses \u00e9conomies ou sa pr\u00e9paration \u00e0 la retraite. Une bonne sant\u00e9 financi\u00e8re permet aux gens de mener une vie agr\u00e9able et d&#039;\u00e9viter le stress associ\u00e9 \u00e0 une mauvaise gestion financi\u00e8re. Du point de vue d&#039;une banque, les clients en bonne sant\u00e9 financi\u00e8re ont un impact positif sur ses r\u00e9sultats financiers. Une enqu\u00eate Gallup de 2015 a r\u00e9v\u00e9l\u00e9 que les clients qui pensent que leur banque veille \u00e0 leur bien-\u00eatre financier ach\u00e8tent plus de produits aupr\u00e8s de cette banque que d&#039;une banque qui ne le fait pas.<\/p>\n<p>\u00a0<\/p>\n<h2>Qu&#039;est-ce que la science du comportement ?<\/h2>\n<p>La science du comportement est l&#039;\u00e9tude du comportement humain. Elle consiste \u00e0 comprendre pourquoi les gens se comportent d&#039;une certaine mani\u00e8re et ce qui motive leurs processus de prise de d\u00e9cision.<\/p>\n<p>Appliqu\u00e9 au secteur bancaire, ce concept vise \u00e0 comprendre et \u00e0 expliquer les raisons pour lesquelles les individus font certains choix financiers. Lorsqu&#039;une banque est en mesure d&#039;analyser et de comprendre les comportements ant\u00e9rieurs des clients, elle peut pr\u00e9dire \u00e0 quoi ressembleront les comportements futurs et encourager les clients \u00e0 modifier ou \u00e0 maintenir ce comportement avant de prendre une d\u00e9cision.<\/p>\n<p>Il existe de nombreuses th\u00e9ories des sciences comportementales qui ont \u00e9t\u00e9 avanc\u00e9es par des chercheurs de premier plan dans le domaine des sciences comportementales, comme Thaler, Sustein et Ariely, que les banques peuvent \u00e9tudier afin de mieux comprendre leurs clients et leurs processus de prise de d\u00e9cision. Ces th\u00e9ories comprennent :<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>Aversion \u00e0 la perte<\/li>\n<\/ul>\n<ul>\n<li>Comptabilit\u00e9 mentale<\/li>\n<\/ul>\n<ul>\n<li>Remise sur le temps<\/li>\n<\/ul>\n<ul>\n<li>Normes sociales<\/li>\n<\/ul>\n<ul>\n<li>Surcharge de choix<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li>Aversion \u00e0 la perte<\/li>\n<\/ul>\n<p>La th\u00e9orie de l\u2019aversion aux pertes sugg\u00e8re que la douleur d\u2019une perte est bien plus grande que le plaisir d\u2019un gain. Les gens sont plus dispos\u00e9s \u00e0 prendre un risque qui leur \u00e9vite une perte qu\u2019un risque qui leur permettrait de r\u00e9aliser un gain. L\u2019aversion aux pertes peut emp\u00eacher les gens de faire des choix financiers qui pourraient potentiellement entra\u00eener une perte. Par exemple, les gens peuvent choisir de ne pas investir leur argent par peur de le perdre, m\u00eame si cela pourrait leur rapporter des gains plus importants.<\/p>\n<p>Pour encourager les gens \u00e0 investir, les banques doivent tenir compte de leur aversion \u00e0 perdre de l\u2019argent et pr\u00e9senter les opportunit\u00e9s d\u2019investissement de mani\u00e8re plus simple et moins risqu\u00e9e. Le micro-investissement est un bon moyen d\u2019inciter les personnes r\u00e9ticentes au risque \u00e0 commencer \u00e0 investir. Les fournisseurs de micro-investissement comme Raiz Invest ajoutent des montants arrondis et de petite valeur \u00e0 un fonds d\u2019investissement. C\u2019est un moyen simple pour les gens de commencer \u00e0 investir sans craindre de perdre de l\u2019argent.<br \/>\u00a0<\/p>\n<ul>\n<li>Comptabilit\u00e9 mentale<\/li>\n<\/ul>\n<p>Le concept de comptabilit\u00e9 mentale sugg\u00e8re que les gens pensent \u00e0 la valeur en termes relatifs plut\u00f4t qu&#039;absolus. Cela signifie que les gens ne consid\u00e8rent pas seulement la valeur d&#039;un produit ou d&#039;un service, mais aussi la valeur d\u00e9riv\u00e9e de la transaction. Par exemple, les gens traitent l&#039;argent diff\u00e9remment selon sa provenance et son utilisation.<\/p>\n<p>Des \u00e9tudes ont montr\u00e9 que les gens sont plus dispos\u00e9s \u00e0 d\u00e9penser plus avec leur carte de cr\u00e9dit qu&#039;en esp\u00e8ces et qu&#039;ils consid\u00e8rent les gains r\u00e9cents comme des gains \u00e0 court terme plut\u00f4t que comme des gains \u00e0 long terme. L&#039;ajout d&#039;une valeur disproportionn\u00e9e aux fonds peut amener les gens \u00e0 d\u00e9penser trop, car leur perception de la valeur de l&#039;argent est fauss\u00e9e. Les banques peuvent aider leurs clients en leur proposant plusieurs comptes et une vue globale de leur situation financi\u00e8re, afin que tout l&#039;argent puisse \u00eatre surveill\u00e9 au m\u00eame endroit, ce qui \u00e9vite une comptabilit\u00e9 erron\u00e9e des m\u00e9taux.<br \/>\u00a0<\/p>\n<ul>\n<li>Remise sur le temps<\/li>\n<\/ul>\n<p>Ce principe part du principe que les r\u00e9compenses pr\u00e9sentes ont plus de poids que les r\u00e9compenses futures. Les gens veulent une gratification imm\u00e9diate et ont du mal \u00e0 pr\u00e9voir les implications futures.<\/p>\n<p>Par exemple, les gens ont du mal \u00e0 \u00e9pargner pour leur retraite parce qu\u2019ils ont du mal \u00e0 pr\u00e9voir les avantages \u00e0 long terme et que leurs pr\u00e9visions sont g\u00e9n\u00e9ralement erron\u00e9es. Ils ont du mal \u00e0 imaginer \u00e0 quoi ressemblera l\u2019avenir, ce qui signifie qu\u2019ils sont moins enclins \u00e0 planifier et \u00e0 \u00e9pargner pour cela.<br \/>\u00a0<\/p>\n<ul>\n<li>Normes sociales<\/li>\n<\/ul>\n<p>Les normes sociales supposent que les d\u00e9cisions sont prises par des personnes qui sont fa\u00e7onn\u00e9es par leur environnement social et qu\u2019il existe des constructions sociales qui influencent la fa\u00e7on dont les gens se comportent.<\/p>\n<p>Cela signifie que les individus adapteront leurs comportements pour s&#039;adapter aux r\u00e8gles d&#039;un groupe. Comparer le comportement d&#039;une personne \u00e0 celui d&#039;une autre peut aider \u00e0 modifier les comportements.<\/p>\n<p>Par exemple, les banques peuvent appliquer cette th\u00e9orie en montrant aux clients combien une personne moyenne au sein d\u2019un groupe d\u00e9mographique similaire poss\u00e8de d\u2019\u00e9pargne. Ce type de retour d\u2019information peut encourager les individus \u00e0 commencer \u00e0 \u00e9pargner activement s\u2019ils ne sont pas au m\u00eame niveau que la moyenne.<br \/>\u00a0<\/p>\n<ul>\n<li>Surcharge de choix<\/li>\n<\/ul>\n<p>La surcharge de choix sugg\u00e8re que les gens ont du mal \u00e0 prendre des d\u00e9cisions lorsqu\u2019il y a trop de choix disponibles. La surcharge de choix est associ\u00e9e \u00e0 un report du choix, c\u2019est-\u00e0-dire \u00e0 une volont\u00e9 d\u2019\u00e9viter de prendre une d\u00e9cision.<\/p>\n<p>En simplifiant les choix pr\u00e9sent\u00e9s aux clients, les banques peuvent simplifier le processus de d\u00e9cision et encourager les clients \u00e0 souscrire \u00e0 des programmes et des produits qui am\u00e9lioreront leur sant\u00e9 financi\u00e8re.<\/p>\n<p>Les sciences du comportement ont de nombreuses applications. Pour les banques, comprendre la prise de d\u00e9cision humaine et ses cons\u00e9quences sur la finance peut conduire \u00e0 une am\u00e9lioration du succ\u00e8s des programmes de sant\u00e9 financi\u00e8re, ce qui peut susciter un changement de comportement positif chez les clients. Aider activement les clients \u00e0 am\u00e9liorer leur sant\u00e9 financi\u00e8re favorise l&#039;engagement des clients, ce qui augmente \u00e0 son tour la rentabilit\u00e9.<\/p>\n<p>Le moteur Moneythor utilise des techniques de sciences comportementales pour fournir des recommandations, des informations et des coups de pouce personnalis\u00e9s, contextuels et exploitables qui aident les clients \u00e0 g\u00e9rer leurs finances personnelles. <a href=\"https:\/\/www.moneythor.com\/fr\/get-started\/\"><strong>Contactez-nous pour en savoir plus<\/strong><\/a><br \/>\u00a0<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_253337188\">\n\t\t<a class=\"\" href=\"#newsletter-subscription-blog\" >\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"299\" src=\"https:\/\/www.moneythor.com\/wp-content\/uploads\/2024\/02\/Article-CTA-NEW-BRANDING.png\" class=\"attachment-large size-large\" alt=\"Abonnez-vous \u00e0 la newsletter Moneythor\" srcset=\"https:\/\/www.moneythor.com\/wp-content\/uploads\/2024\/02\/Article-CTA-NEW-BRANDING.png 1024w, https:\/\/www.moneythor.com\/wp-content\/uploads\/2024\/02\/Article-CTA-NEW-BRANDING-768x225.png 768w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_253337188 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer decisions are not completely rational or optimal. External and internal factors influence the final choice a customer makes, this holds true for financial decisions too. Understanding what influences customer decisions and choices can provide banks with the tools to create customer journeys and experiences that encourage better financial management and improve the financial health [&#8230;]\n","protected":false},"author":4,"featured_media":2678,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[7,68,279],"tags":[],"class_list":["post-2677","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis-opinions","category-behavioural-science","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Can Behavioural Science Techniques Improve Financial Health? | Moneythor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.moneythor.com\/fr\/avis-danalyse\/comment-les-techniques-des-sciences-comportementales-peuvent-elles-ameliorer-la-sante-financiere\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Can Behavioural Science Techniques Improve Financial Health? | Moneythor\" \/>\n<meta property=\"og:description\" content=\"Customer decisions are not completely rational or optimal. 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